7:44pm on Tuesday... Still at WJOB
To review, our Comcast-based phones went out over the weekend and Comcast attempted to blame it on our WJOB network. I hired IT guys to come in last night to disprove that. A Comcast tech - Mehasan - came out today and replaced our router. Phones fixed.
The latest problem is that to combat the poor connectivity we signed up for what is known as Comcast's Metro E service, which is supposed to be mostly a fiber-based connection between two points. It is not internet. It is a direct connection using the Comcast system.
We drop even more now than we did using our several previous systems. On average, we drop about every five to seven minutes. I have the equipment set to reconnect, so we usually come back on the air in about 15 seconds.
Comcast doesn't believe me. Read through the blog. I've spoken with dozens of techs, both on site and through our third-party vendor. It's a mess.
Tonight, we may have found some proof. Mark Smith, one of our IT guys, and I hooked up laptops on both ends of our Metro E service and had five drops in about 10 minutes. That would have translated into dead air about every two minutes.
Here's a summary of the data we generated this evening.
Ping statistics for 192.168.1.11:
Packets: Sent = 935, Received = 930, Lost = 5 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 306ms, Average = 18ms
As Mark Smith and I discuss in the video below, as far as we can tell we lost connection five times. Also to note, we reached a maximum of 306 ms in the round-trip. This 306ms, although it appears to have not dropped the connection, may have resulted in that machine grinding sound that we sometimes get on the air.
Here's my latest email, sent at 8:22pm. Below that is some of today's ping data:
To Kevin Connolly, Rachel and others:
Mark Smith, part of our IT team, and I ran tests this evening on Comcast's Metro E connection between 7150 Indianapolis Blvd. (our new site at Purdue) and 6405 Olcott in Hammond (our tower site.) The data, and corresponding video with Mark Smith, seem to correspond with our theory that there is a break in Comcast's system somewhere in the seven blocks between the two sites.
The best way to review the video and data is to go to my blog at jed.tv. Look for "Nov 24 - Do we have proof or not that Comcast is wrong?" Also, I've attached the data below.
Please respond promptly as to the accuracy of the data, perhaps as early as overnight. My cell # is xxx-xxx-xxxx..
Thanks,
JED
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=28ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Request timed out.
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=45ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=24ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=21ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=38ms TTL=128
Reply from 192.168.1.11: bytes=32 time=39ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=28ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=30ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=20ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=37ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=28ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=28ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=37ms TTL=128
Reply from 192.168.1.11: bytes=32 time=14ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=14ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=24ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=35ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=37ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=33ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=38ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=33ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=57ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=20ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=28ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=26ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=25ms TTL=128
Reply from 192.168.1.11: bytes=32 time=19ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Request timed out.
Request timed out.
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=27ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=18ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=45ms TTL=128
Reply from 192.168.1.11: bytes=32 time=33ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=17ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=15ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Reply from 192.168.1.11: bytes=32 time=16ms TTL=128
Ping statistics for 192.168.1.11:
Packets: Sent = 935, Received = 930, Lost = 5 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 306ms, Average = 18ms